Clerk - Front Desk

Casino and•East Saint Louis, IL

8d•Onsite

About The Position

This role is responsible for building positive relations with guests and team members, ensuring high-quality service, and managing the check-in and check-out processes. The position involves creating and updating reservations, handling guest payments, and maintaining knowledge of hotel operations. The hospitality industry operates 24/7, 365 days a year, and this role will primarily be indoors under controlled temperatures, with occasional exposure to outdoor climates.

Requirements

High school diploma or equivalent required.
Experience with hotel operating systems preferred.
Previous experience with computers is preferred.
Hotel Experience preferred.

Responsibilities

Build guest and team member positive relations.
Participate in departmental and company meetings.
Ensure consistent high-quality service to all our team members and guests.
Perform a friendly, professional, and timely check-in and check-out processes for arrivals and departures.
Assign guest accommodations in accordance with procedures and SOPs.
Create and update guest reservations upon request based on hotel availability.
Follow room availability and report any issues to supervisor.
Handle assigned bank in accordance to established internal controls and perform accurate account postings to guest folios.
Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
Process guest payments and accounts upon checkout in an efficient, timely, and accurate manner.