Front Desk Clerk

Hilton Grand Vacations • Peoria, AZ

3d • Onsite

About The Position

Cibola Vista is hiring a Full-Time Front Desk Clerk to join our team! In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart.

Requirements

• Proficient English language
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• Minimum 1 Yr Guest Service experience.
• Open and flexible availability, including weekends and holidays.

Nice To Haves

• Front Desk/Guest Services Agent
• Credit card transactions
• Hospitality experience in a Resort setting
• Microsoft Word, Teams, Excel

Responsibilities

• Welcoming and greeting Owners and Guests.
• Checking Owners and Guests in and out, following all standards and requirements.
• Performing all transactions related to an Owner or Guest stay.
• Provide Inspired Hospitality and assist owners and guests with special requests to ensure memorable experiences.
• Use empowerments to resolve and follow up on owner and guest challenges to Make It Right.
• Exemplify our Hilton Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Receive housekeeping and maintenance requests or work orders, contact respective departments, and follow up to ensure satisfactory completion.
• Prepare and maintain a clean and fully stocked work area.
• Responding to Owner and Guest calls, inquiries, and requests in person, via phone and/or via text message.
• Other duties as assigned.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed