Front Desk Clerk
About The Position
LivINN Hotels is seeking a Front Desk Clerk/Night Auditor to operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. This role is part-time, requiring 2-3 days a week with shifts from 3 pm - 11 pm and 11 pm - 7 am, including weekends. The position involves managing front desk operations, ensuring guest satisfaction, and performing various administrative and customer service tasks. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.
Requirements
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
- Excellent organizational skills and attention to detail.
- Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations.
- High school diploma or equivalency preferred.
- Must be able to pass background check.
- Prolonged periods of standing at the front desk and folding laundry.
- Must be able to lift up to 50 pounds at times.
- Willingness to work varying shift lengths depending on seasonal demands.
Responsibilities
- Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
- Warmly and professionally welcome all guests.
- Uses “Magic Formula” when answering reservation inquiry phone calls.
- Treat requests with professionalism, tact, and a courteous manner.
- Ensures the lobby and shared areas are neat and orderly.
- Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
- Maintains knowledge of upcoming events, local area, and hotel offerings.
- Performs other related duties as assigned.
- Complete shift duties according to checklist.
- Accurately balances assigned cash drawer at end of shift.
- Process credit card settlement at daily (Night Audit).
- Ensures prompt delivery of final bills to guests.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
