Front Desk Attendant ($17 - $17.50 hourly)

The Salvation Army Southern California • Ewa Beach, HI

5d • $17 - $18 • Onsite

About The Position

The Front Desk Attendant is responsible for providing exceptional customer service experiences. The Front Desk Attendant will be responsible for membership sales and/or verifying memberships through a Point of Sales (POS) system, providing information and answering questions about available programs and retention and appreciation of all guests. The Front Desk Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

Requirements

• High School Diploma or GED equivalency.
• Must be computer literate with proficient typing skills and the ability to use new software programs with basic training.
• Must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff.

Nice To Haves

• Experience with a Point of Sales (POS) system preferred.
• Experience in membership recruitment preferred.
• Two years’ experience as a cashier and/or in customer service preferred.

Responsibilities

• Greet members and guests as they enter Kroc Center Hawaii and ensure that members and guests feel welcomed and have a positive experience.
• Conducts informative tours of the Kroc Center Hawaii.
• Provides membership information to interested parties and explains the benefits of membership to all guests and visitors.
• Processes membership applications and guest passes for guests and members according to established procedures.
• Receive payment by cash, check, credit card or debit card.
• Compute and record totals of transactions; issue receipts, credits or change due to guests or members utilizing the Point of Sale (POS) kiosk system.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Monitor and verify access of members and guests into the appropriate areas; ensure that there is no misuse or abuse of identification cards.
• Provides prompt, professional, and courteous customer service by knowing current program and activity offerings and helps guests and members have their inquiries effectively addressed.
• Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members and guests.
• Promote memberships, guest passes, and retail items utilizing the POS kiosk system.
• Receive and answer incoming telephone calls and visitors in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner.
• Communicate with members, guests, co-workers and the general public using appropriate verbal and written language skills.
• Maintains the orderliness and cleanliness of the membership lobby, front desk, and makes sure public areas are safe, clean and neatly arranged at all times.
• Responsible for all opening and closing duties and securing the POS area at the end of shift.
• Handle and resolve member’s and guest’s complaints, by obtaining and evaluating all relevant data to handle complaints and inquiries.
• Follow up with members and guests to ensure high-level satisfaction and determining future requirements.
• Notify Member Service Manager or leads of all issues and refer guest or member to them if further action is needed.
• Notifies the appropriate department, staff or manager to resolve issues, or by handling simple issues personally.
• Assist Member Services Manager and leads in maintaining a membership database of records utilizing a complex computer program.
• Ensures confidentiality of all data.
• Provide administrative support to include filing, data entry and mailing.
• Provide back-up support for Child Watch.
• Adhere to The Salvation Army’s policies and procedures in handling cash and accounting procedures.
• Assist in the receipt and safe keeping of all cash from each program venue.
• Assist the Member Services Manager and leads to ensure staff communicates daily with the Facilities Department to address cleanliness and maintenance related issues.
• Assist the Member Services Manager and leads to ensure staff exceeds first-class customer service expectations.
• Maintains healthy relationships with coworkers by exhibiting good communications skills and positive attitude.
• Follow and ensure adherence to The Salvation Army Policies and Procedures.
• Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
• Attend staff meetings and other administrative meetings.
• Maintain regular and punctual work attendance.
• Available to work a flexible schedule that includes working on weekends, holidays, and evenings.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED