Front Desk Associate - Tamarac
About The Position
The Front Desk Associate helps members and guests feel welcome at Retro Fitness by managing check-ins, answering questions, supporting member accounts, and keeping the front desk organized. The role also helps members connect with club services. The associate provides member service, processes authorized payments and account updates, supports membership inquiries and referrals, and helps with Welcome Workout bookings. They maintain front desk operations, complete shift checklists, communicate issues during handoffs, and follow payment, guest registration, and account procedures. They also keep the lobby and assigned areas clean and stocked, complete assigned checks, and promptly report hazards, equipment issues, and member incidents. This is a part-time, hourly position reporting to the Club Manager. Shifts may include mornings, evenings, weekends, and holidays based on the opening. Assigned days and hours and the approved hourly pay range are not specified in the posting. A supplied Front Desk plan includes 7% personal PT sales commission and 10% supplement sales commission; applicability to this club must be confirmed, and eligibility and written plan terms apply.
Requirements
- Friendly communication, dependable attendance, and willingness to help members and teammates.
- High school diploma or GED completed or in progress.
- Basic computer skills and ability to learn membership and point-of-sale systems.
- Ability to multitask and handle account information carefully.
- Ability to stand or perform routine cleaning and stocking tasks, with reasonable accommodation as applicable.
Nice To Haves
- Customer service experience is preferred; candidates seeking their first job are welcome to apply.
Responsibilities
- Greet members and guests, manage check-ins, answer phones, and provide accurate information about memberships, classes, and club services.
- Process authorized payments and account updates, verify account information, and document member requests.
- Maintain confidentiality and escalate concerns requiring management approval.
- Assist with membership inquiries, referrals, upgrades, and Welcome Workout bookings.
- Promote approved retail and service offerings and connect members with the sales or fitness team.
- Keep the front desk organized and attended, complete shift checklists, and communicate important issues during handoffs.
- Follow payment, guest registration, and account procedures.
- Keep the lobby and assigned areas clean and stocked.
- Complete assigned checks and promptly report hazards, equipment issues, and member incidents.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
