Seasonal Front Desk Associate - Apollo Beach

Pet Paradise•Apollo Beach, FL

12d•Onsite

About The Position

Pet Paradise is seeking a Seasonal Front Desk Associate to welcome pets and their parents at its Apollo Beach resort. The role ensures a positive first interaction and supports resort operations through check-ins and check-outs, customer communications, cashiering, suite preparation, and care-related coordination. The associate also handles pets during drop-off and pickup, helps maintain the lobby and cat room, and serves as a liaison with the veterinary service team. This position involves considerable physical labor, including handling and walking pets, standing for extended periods, and lifting up to 60 pounds. Schedule flexibility is needed for resort coverage, including days, nights, weekends, holidays, and peak times. Pet Paradise describes its work as providing attentive care in a safe and entertaining environment, with opportunities to pursue company training and advancement. The starting rate is $15.00 per hour, with stated increases after six months and on the annual anniversary date.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work carefully and with a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, team-oriented attitude.
Strong written and verbal communication skills and attention to detail, especially with documentation.
Problem-solving ability and interest in providing guests and customers with a premier experience.
Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Comfort with dogs of all sizes and physical ability to lift up to 60 pounds.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and their pets as they enter the resort, ensuring a positive first interaction.
Organize and process check-ins and check-outs.
Walk pets during drop-off and pickup and coordinate suite placement while ensuring their needs are met.
Answer incoming phone calls, listen and respond to voicemails, and respond to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain the cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Coordinate with the veterinary service team regarding appointment status and arrivals.
Put harnesses on and take harnesses off pets at check-in and check-out.
Ensure suites are set up for each pet.
Work with different types of harnesses.

Benefits

Opportunity to apply for the Unleashed Leadership Academy and leadership opportunities.
Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.
Starting rate of $15.00 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.