Front Desk Associate - Palm Beach Riviera

Pet Paradise•West Palm Beach, FL

12d•Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pet parents and their pets at its Palm Beach Riviera resort. The role supports a positive guest experience by managing arrivals and departures, communicating with customers and resort leadership, and helping ensure pets’ needs and suites are ready. It includes front desk and cashier duties as well as hands-on pet care, such as walking pets and handling harnesses. The position involves considerable physical labor, including pet handling, walking, and standing for extended periods. Associates must be comfortable around dogs of all sizes and able to lift up to 60 pounds. Scheduling must accommodate the resort’s needs, including days, nights, weekends, holidays, and peak times.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to be detail-oriented while working with a sense of urgency and providing exceptional customer service.
Cheerful, friendly, positive, and team-oriented attitude.
Strong written and verbal communication skills and attention to detail, especially in documentation.
Problem-solving skills and an interest in providing a premier experience for guests and customers.
Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and their pets as they enter the resort, and provide a friendly first interaction.
Organize and process guest check-ins and check-outs.
Walk pets during drop-off and pickup, coordinate suite placement, and ensure guests’ needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain the cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Act as a liaison to the veterinary service team regarding appointment status and arrivals.
Put harnesses on and remove them from pets at check-in and check-out.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, which provides hands-on leadership training and pathways to Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for both full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.
Starting rate of $15.00 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.