Front Desk [Fernandina Beach]

North Florida Surgeons, P.A.•Fernandina Beach, FL

3d•Onsite

About The Position

Florida Eye Specialists is a growing eye-care provider serving the greater Jacksonville area, with ten locations. The Front Desk role performs clerical and filing duties, including organizing reports and patient charts, retrieving and distributing medical records, answering phones, and welcoming patients. The position also supports routine office operations while maintaining the confidentiality of patient files and records. Work takes place in an office environment around clinic files, includes contact with staff, and may be repetitious. Duties and working conditions may change as needs evolve.

Requirements

High school graduation or GED.
Knowledge of medical terminology and office procedures.
Knowledge of English grammar, spelling, and punctuation sufficient to type simple correspondence.
Basic arithmetic skills for simple calculations.
Skill in using computer programs and applications.
Ability to sort and file materials alphabetically or numerically.
Ability to read, understand, and follow oral and written instructions.
Ability to establish and maintain effective working relationships with staff.

Nice To Haves

Completion of a medical terminology course preferred.
At least one year of general clerical and computer experience, preferably with exposure to medical terminology.

Responsibilities

Develop and maintain proficiency in the Practice Management System.
File records daily in the appropriate sections of patient charts and keep charts in proper order.
Maintain chronological order when placing reports in patient records.
Retrieve and distribute patient medical records for medical staff review.
Post test reports and other correspondence to medical records and document lab results when appropriate.
Copy records when requested and properly approved.
Copy patient information and forward it to requesting parties after obtaining appropriate consent to release medical records.
Sort and store patient files.
Maintain files and records confidentially.
Type correspondence as requested.
Assist with the care and maintenance of department equipment and supplies.
Prepare daily bank deposits.
Retrieve medical records or other data from an off-site storage facility.
Answer phones and welcome patients into the practice.