Front Desk Associate - Lake Norman

Pet Paradise•Huntersville, NC

6d•Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pet parents and their pets at its Lake Norman resort and help provide a positive, attentive guest experience. The role combines customer service and front-desk duties with hands-on pet care, including coordinating arrivals and departures, walking pets, assisting with suite placement, preparing suites, and handling harnesses. The associate also supports resort operations by managing communications, processing payments, maintaining common areas and the cat room, and coordinating with the veterinary service team. This position requires substantial physical activity, including handling and walking pets and standing for extended periods. The associate must be comfortable around dogs of all sizes and able to lift up to 60 pounds. Scheduling flexibility is required to meet resort needs, including days, nights, weekends, holidays, and peak periods. The advertised starting rate is $13.50 per hour, with a $0.50 increase six months after hire and another $0.50 increase on the annual anniversary date.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to be detail-oriented and work with a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, and team-oriented attitude.
Strong written and verbal communication skills and attention to detail, particularly with documentation.
Problem-solving skills and an interest in providing a premier experience for guests and customers.
Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Comfort being around dogs of all sizes and physical ability to lift up to 60 pounds.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and their pets as they enter the resort, providing a friendly first interaction.
Organize and process guest check-ins and check-outs.
Walk pets during drop-off and pick-up and coordinate suite placement while ensuring pets’ needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain the cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Coordinate with the veterinary service team regarding appointment status and arrivals.
Put on and remove pets’ harnesses at check-in and check-out.
Ensure suites are set up for each pet.
Become familiar with different types of harnesses.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, which provides hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.
Starting rate of $13.50 per hour, with a $0.50 increase six months after hire and another $0.50 increase on the annual anniversary date.