Seasonal Front Desk Associate - Richmond Airport

Pet Paradise•Richmond, VA

6d•Onsite

About The Position

Pet Paradise is hiring a Seasonal Front Desk Associate at its Richmond Airport resort. The associate is the welcoming face of the resort, creating a positive first interaction for pet parents and their pets while supporting front desk, guest-care, and resort operations. The position involves a considerable amount of physical labor, including handling and walking pets and standing for long periods. The stated starting rate is $13.50 per hour, with a $0.50 increase six months after the hire date and another $0.50 increase on the annual anniversary date. Pet Paradise describes its resorts as providing pet day camp, grooming, veterinary care, and overnight boarding. Team members may pursue advancement and company-paid training, including leadership, dog training, and grooming academies. The role is seasonal, and the posting describes benefits and perks available to employees, with some benefits limited to full-time status.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Able to work with a sense of urgency while providing exceptional customer service.
Cheerful, friendly, and positive team-oriented attitude.
Strong written and verbal communication skills and attention to detail, especially with documentation.
Enjoys problem solving to provide guests and customers with a premier experience.
Comfortable around dogs of all sizes and physically able to lift up to 60 pounds.
Able to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, creating a positive first interaction.
Organize and process guest check-ins and check-outs.
Walk pets during drop-off and pickup, coordinate suite placement, and ensure guest needs are met.
Answer incoming calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain cleanliness of the entranceway and lobby, including restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding veterinary appointment status and arrivals.
Put harnesses on and take them off during check-in and check-out, and be familiar with different types of harnesses.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, which provides hands-on leadership training and potential pathways to supervisor and assistant manager roles.
Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp for employees' dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.
Starting pay of $13.50 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.