Front Desk Associate - Jacksonville Airport

Pet Paradise • Jacksonville, FL

13d • Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pet parents and their pets at its Jacksonville Airport resort. The role supports a positive guest experience by handling check-ins and check-outs, coordinating pet drop-off and pickup, responding to calls and messages, processing transactions, communicating with pet parents and resort leadership, and helping maintain resort areas and pet suites. The associate also supports the cat room, coordinates with veterinary services, and handles pets’ harnesses during check-in and check-out.

This position involves customer service as well as substantial physical work, including handling and walking pets, standing for extended periods, and lifting up to 60 pounds. Scheduling must accommodate resort needs, including day and night shifts, weekends, holidays, and peak periods. Pet Paradise offers career development opportunities through leadership, dog-training, and grooming academies, along with pet-related perks and employee benefits.

Requirements

• One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
• Able to work with attention to detail and a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, and positive team-oriented attitude.
• Strong written and verbal communication skills, with attention to detail, especially in documentation.
• Enjoys problem solving to provide guests and customers with a premier experience.
• Able to perform considerable physical labor, including pet handling, walking, and standing for long periods.
• Comfortable around dogs of all sizes and physically able to lift up to 60 pounds.
• Flexible to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and their pets as they enter the resort.
• Organize and process check-ins and check-outs.
• Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
• Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
• Complete cashier and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain cleanliness of the entranceway and lobby, including restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Coordinate with the veterinary service team regarding appointment status and arrivals.
• Put on and remove pets’ harnesses at check-in and check-out.
• Ensure suites are set up for each pet.
• Be familiar with different types of harnesses.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
• Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp for employees’ dogs.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental health benefit, available to all employees.
• Career development and company-paid training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed