Seasonal Front Desk Associate - Cedar Park

Pet Paradise•Cedar Park, TX

7d•Onsite

About The Position

Pet Paradise is hiring a Seasonal Front Desk Associate to welcome pet parents and their pets at its Cedar Park resort. This role provides a positive first interaction for guests and supports resort operations through check-ins and check-outs, cashiering, communications, suite preparation, and coordination with the veterinary service team. The associate also walks pets during drop-off and pickup, handles harnesses, helps maintain the cat room, and keeps the entranceway, lobby, and restrooms clean. The work involves substantial physical labor, including pet handling, walking, and standing for extended periods. Scheduling must accommodate resort needs, including days, nights, weekends, holidays, and peak times.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Attention to detail and the ability to work with a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, and team-oriented attitude.
Strong written and verbal communication skills, with attention to detail, especially in documentation.
Problem-solving ability and an interest in providing guests and customers with a premier experience.
Comfort around dogs of all sizes.
Physical ability to lift up to 60 pounds.
Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, creating a positive first interaction.
Organize and process guest check-ins and check-outs.
Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashiering and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain the cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Act as a liaison to the veterinary service team regarding appointment status and arrivals.
Put harnesses on and take them off during check-in and check-out; be familiar with different harness types.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy and potential Supervisor or Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship toward certification as a Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship toward certification as a Professional Pet Groomer.
Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.
Starting rate of $13.50 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.