Front Desk Associate

Tampa•Tampa, FL

About The Position

The Front Desk Associate greets and directs members, guests, and staff as they enter the gym, helps control the front door, responds to member and guest inquiries about gym operations and policies, and performs administrative duties. The role also supports membership sales, retail and concession transactions, facility security, cleanliness, and day-to-day member experience. Associates follow company procedures and policies and complete other reasonable assignments as directed by the Gym General Manager and/or Member Experience Manager.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Ability to communicate effectively with staff and members, verbally, nonverbally, and in writing.
Understanding of basic accounting principles.
Understanding of basic cash processing procedures.
Functional computer skills.
Ability to multitask.
Ability to work a flexible schedule that includes holidays and weekends.
Ability to lift 25 pounds repeatedly and stand for extended periods.

Responsibilities

Greet members and guests promptly and create a friendly entrance and departure experience.
Check members into the gym and register guests using the proper procedures.
Tour new guests around the gym, answer questions about membership options, and assist with membership purchases.
Answer calls professionally and courteously, address requests, and take messages with caller details when appropriate.
Process retail and concession sales.
Provide security and control for the facility’s front door and retail area.
Clean and maintain the front desk area according to company standards.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the required uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Make reservations or appointments for special classes and other gym activities.
Complete gym walk-throughs as designated in the walk-through log.
Follow opening and closing procedures in the training manual.
Log reported maintenance concerns and follow and report safety concerns.
Notify management of gym incidents requiring incident reports.
Work scheduled shifts and adhere to company attendance policies.
Perform other reasonable assignments as directed, including light cleaning and picking up weights.
Uphold Gold’s Gym’s vision, mission, values, and code of conduct, and comply with company policies and procedures.