Front Desk Associate - Full-Time (Selden, NY)

PM Pediatrics•Selden, NY

2d•$18 - $25

About The Position

The Front Desk Associate engages with families to provide a welcoming, first-class experience while carrying out front desk functions and administrative tasks for the medical team. The role requires organization, multitasking, responsibility, and alignment with PM Pediatric Care’s mission, vision, values, and culture. The associate greets families in person and by phone, responds to questions or seeks guidance, and uses empathy and active listening in difficult interactions. The role supports patient-care quality initiatives, coordinates escalations and urgent issues, and collaborates with site leadership on complex patient matters. It also manages patient flow and registration, maintains accurate patient accounts and records while following HIPAA requirements, handles incoming documents and correspondence, and completes opening and closing duties such as organizing, stocking, sanitizing, and reconciling. Other duties may be assigned.

Requirements

High school diploma or GED.
Ability to work independently and as part of a team in a fast-paced environment.
Intermediate Microsoft Office Suite skills.
Ability to work flexible schedules based on office needs; occasional travel to another site within reason may be required.
Excellent customer-service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented approach.
Ability to calculate simple figures, such as totaling receipts, counting cash drawers, or giving change.
Strong time-management, organizational, and critical-thinking skills.
Situational awareness and ability to respond successfully to urgent situations.
Ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands.
Ability to navigate multiple computer systems.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and by phone.
Answer patient and family questions, and seek clarification or instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient-care quality initiatives as directed.
Coordinate escalations and urgent issues to help ensure timely and complete resolutions.
Collaborate and communicate with site leadership to manage complex patient issues.
Help patients, families, and team members navigate PM systems before, during, and after visits in accordance with PM Pediatric Care’s core values.
Monitor and manage patient flow through waiting and registration, including helping families begin self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete accounts by obtaining, recording, and updating demographic, insurance, and financial information in compliance with HIPAA.
Manage incoming patient documents, mail, and correspondence using appropriate documentation and storage practices.
Maintain the confidentiality and privacy of patient accounts and follow HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.