Front Desk Associate

EXOS • New York, NY

10d

About The Position

Exos is seeking a Front Desk Associate to provide personalized, high-quality customer service to fitness center members while maintaining a positive, enthusiastic, and helpful attitude. The role supports member welcome and enrollment, front desk operations, payroll coordination, financial and membership reporting, inventory tracking, and the cleanliness and stocking of fitness centers.

Compensation ranges from $15.00 to $25.00 per hour. Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs. Exos offers a comprehensive benefits package to full-time employees, subject to eligibility requirements, including health insurance, life and disability benefits, a 401(k) plan, and paid time off. A variety of part-time benefits are also available, subject to eligibility requirements.

Exos is an equal opportunity employer committed to an inclusive and welcoming workplace. Reasonable accommodations are available to applicants with disabilities.

Requirements

• High school diploma or equivalent obtained.
• Strong organizational skills and a customer-service-oriented approach.
• Knowledge of Google applications and Microsoft Office applications.
• Highly developed written and verbal communication skills.

Responsibilities

• Provide personalized member customer service with a positive, enthusiastic, and helpful attitude.
• Greet and welcome new fitness center members and assist with membership enrollment and front desk operations.
• Coordinate with the Manager to ensure accurate payroll.
• Assist with financial tracking reports.
• Maintain accurate tracking of locker and towel service programs and inventory items.
• Assist with accurate fitness center membership reports and complete monthly membership audits.
• Respond to members’ concerns, suggestions, and complaints in a timely, professional, and consistent manner.
• Help keep fitness centers well stocked and clean.
• Perform other duties as needed.

Benefits

• Health insurance
• Life and disability benefits
• 401(k) plan
• Paid time off
• A variety of part-time benefits, subject to eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED