Front Desk Associate - Full Time
About The Position
The Front Desk Associate combines hospitality, frontline sales, and guest experience to build guest relationships and create memorable stays. The role converts guest inquiries into bookings through value-based selling, delivers Platinum Service throughout each interaction, and identifies sales opportunities during daily guest interactions. It also supports hotel operations by handling reservations, payments, records, and guest concerns accurately and professionally while keeping the front-of-house area clean, organized, and welcoming. The employer emphasizes hiring for attitude and potential and providing training for mastery.
Requirements
- Excellent communication and interpersonal skills.
- Positive and friendly attitude.
- Strong problem-solving skills.
- Ability to multitask.
Nice To Haves
- Bilingual ability in Spanish and English.
Responsibilities
- Convert guest inquiries into bookings through value-based selling, including turning phone calls, emails, and walk-ins into reservations by communicating the hotel's value and responding promptly.
- Deliver exceptional service at every interaction, welcoming guests, creating memorable experiences, and anticipating needs from check-in through check-out.
- Identify sales opportunities during guest interactions by listening for company names, travel patterns, and referrals, then capturing and passing along qualified leads.
- Support hotel operations by handling reservations, payments, records, and problem resolution accurately and efficiently.
- Maintain a clean, organized, and welcoming front-of-house area.
Benefits
- Eight paid holidays.
- Flexible PTO and vacation.
- Birthday pay.
- Additional paid time off for community involvement.
- Health insurance.
- IRA match program.
- Mental health and wellness program, including a life coach.
- Employee development program.
- Discounted hotel stays for brands within the company's portfolio.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
