Front Desk Associate - Full/Part Time
About The Position
Team Sheeper, Inc. is hiring year-round, part-time Front Desk Associates for Menlo Swim & Sport locations in Menlo Park and Palo Alto Swim & Sport’s Rinconada location. The company operates community-focused programs for adults and children, including swim lessons, youth swim team, triathlete training, aqua fit programs, and summer camps. The Front Desk Associate handles registration and detailed program inquiries. The role includes welcoming members and guests, answering phone calls, and helping with questions about programs, registration, and registration conflicts. The associate works closely with the Head of Customer Service and upper management and is expected to maintain a solid knowledge of company programs. This position also provides proactive customer service and supports sales by recommending company offerings, with a primary focus on increasing membership and program participation. Applicants should specify whether they are applying for Menlo Park or Palo Alto.
Requirements
- At least 1 year of experience in customer-facing roles.
- At least 15 years of age.
- Demonstrated tact, diplomacy, and strong customer service.
- Excellent written and verbal communication skills.
- Critical-thinking skills; detail-oriented, flexible, and decisive.
- Ability to coordinate several activities at once and quickly analyze and resolve problems in a deadline-driven environment.
- Willingness to pitch in where needed.
Nice To Haves
- Associate degree or equivalent work experience preferred.
- Experience in an aquatic or recreational facility, or experience as a swim instructor, coach, or lifeguard is desirable.
Responsibilities
- Greet customers with a warm, personalized welcome.
- Respond to online, in-person, and phone inquiries.
- Assist clients and guests with membership registration and cancellations.
- Provide proactive customer service and promote company offerings to increase membership and program participation.
- Upsell services.
- Inform and update marketing about urgent or emergency website notifications or program modifications.
- Assist and advise current employees about services offered.
- Assist with invoice processing, collections, and program registration.
- Perform other duties as assigned.
Benefits
- Competitive wages.
- Access to company facilities and programs.
- PTO for employees regularly working at least 25 hours per week.
- Health and vision benefits for employees regularly working at least 28 hours per week.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
