Front Desk Associate (Full-time) Annapolis, MD

PM Pediatrics•Annapolis, MD

3d•$17 - $28

About The Position

The Front Desk Associate engages with families to provide a welcoming, first-class experience while carrying out front desk functions and administrative tasks for the medical team. The role requires an organized, responsible, and dynamic individual who can multitask and work in alignment with PM Pediatric Care’s mission, vision, values, and culture. The position supports efficient and accurate service to patients and families in a fast-paced healthcare setting.

Requirements

High school diploma or GED.
Ability to work independently as a team player in a fast-paced environment.
Intermediate skills with Microsoft Office Suite.
Ability to work flexible schedules based on office needs and, at times, travel to another site within reason.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented approach.
Ability to calculate simple figures, such as adding receipts, counting cash drawers, and giving change.
Strong time management, organizational, and critical-thinking skills.
Situational awareness and ability to respond successfully to urgent situations.
Ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands.
Ability to navigate multiple computer systems.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior Front Desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and by phone.
Answer patient and family questions when possible and seek clarification or instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely and complete resolution.
Collaborate and communicate with site leadership to manage complex patient issues.
Use PM Pediatric Care’s core values to help patients, families, and team members navigate PM systems before, during, and after visits.
Monitor and manage patient flow through the waiting and registration process, including helping families begin self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete patient accounts by obtaining, recording, and updating demographic, insurance, and financial information while complying with HIPAA.
Manage incoming patient documents, mail, and correspondence using proper documentation and storage procedures.
Maintain the confidentiality and privacy of patient accounts and follow HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.