Full Time Front Desk Associate - Hampton Inn & Suites Wilmington Christiana

TBC Hotels•Newark, DE

178d•Onsite

About The Position

At TBC Hotels, we create environments that change lives in small ways and large, one good experience at a time—and that starts behind the scenes. We’re searching for a Front Desk Associate that will play a crucial role in creating a positive and memorable experience for guests, contributing to the overall success of the hotel's operations and reputation. They are the first point of contact for guests, providing a welcoming and efficient experience throughout their stay. This role requires exceptional customer service skills, attention to detail, and the ability to handle various tasks simultaneously while maintaining a positive attitude. This role also requires flexibility in terms of AM and PM shifts. Join our dedicated team at the Hampton Inn & Suites in Newark, Delaware, where hospitality meets opportunity! Located next to the popular Christiana Mall and directly across from Christiana Care Hospital, our 135-room property welcomes guests from all over the region, including nearby Pennsylvania, New Jersey, and Maryland. Whether it’s business, family travel, or university visits, we pride ourselves on creating a clean, comfortable, and welcoming environment for every guest.

Requirements

Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Problem-solving skills and the ability to handle challenging situations with composure.
Customer-focused attitude and a commitment to providing exceptional service.
Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
Effective verbal communication skills to interact with guests and team members professionally.
Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
Reliable and punctual.
High School graduate or G.E.D. equivalent required.
Read, write, and speak English fluently.
Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously.
Proficiency in using computer systems and software, including Hilton OnQ and Microsoft Office Suite.

Nice To Haves

Experience in hospitality/hotel environment, a plus.
Previous experience in customer service or front desk operations is preferred.

Responsibilities

Greet guests warmly and ensure a smooth check-in process.
Verify guest information and process reservations accurately.
Collect necessary payments and issue receipts during check-out.
Address guest inquiries and provide information about hotel amenities, policies, and local attractions.
Handle room reservations, modifications, and cancellations effectively.
Collaborate with housekeeping to manage room inventory and ensure timely availability.
Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests.
Assist guests with luggage, transportation arrangements, and other needs.
Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction.
Communicate effectively with other hotel departments to ensure smooth operations.
Relay messages, package deliveries, and special requests to appropriate personnel.
Collaborate with colleagues to ensure a seamless guest experience.
Assist with preparing and distributing daily reports, including room occupancy and revenue summaries.
Handle cash, credit card transactions, and other forms of payment accurately.
Reconcile cash drawer at the beginning and end of each shift, following established procedures.
Follow security protocols to ensure the safety of guests and hotel property.
Monitor and control access to the hotel premises, adhering to security policies.
Promote hotel services, amenities, and special offers to guests.
Upsell room upgrades, dining options, and other hotel services to enhance the guest experience.