Part time Front Desk Agent/ Hampton Inn Clayton

StepStone Hospitality•Clayton, MO

3d•Onsite

About The Position

The Front Desk Agent is responsible for registering and assigning rooms to guests, issuing room keys and directions, and managing incoming mail and messages. This role involves transmitting and receiving messages, answering guest inquiries about hotel services, registration, and local attractions, and maintaining records of room availability and rates. The agent will also compute bills, collect payments, make change, and handle reservations and cancellations. Additional duties include posting charges if the interface is inoperable, making reservation and transportation arrangements for guests, and depositing guest valuables in the hotel safe deposit box. A comprehensive knowledge of all hotel departments and functions is required, along with good mathematical and computer skills.

Requirements

Customer Service Experience & computer skills are required
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have good mathematical and computer skills.
High school education required.

Nice To Haves

Relevant training and experience and additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Register and assign rooms to guests.
Issue room key and directions directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.