Front Desk Agent - Hampton inn Phoenix Airport North

Remington Hospitality • Phoenix, AZ

1d • Onsite

About The Position

The Front Desk Agent is responsible for greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. This role also involves assisting in pre-registration and blocking of reservations, accurately posting all charges, and managing cash handling. The agent will have complete working knowledge of the Front Office computer or manual system, hotel rates, discounts, and reservation procedures, including taking same-day reservations efficiently. The position requires a high work ethic, self-initiative, and the ability to work as part of a team to provide great guest experiences. The role may require varying schedules, including nights, weekends, and holidays.

Requirements

• High work ethic and self-initiative
• Ability to work varying schedules to include nights, weekends, and holidays
• Enjoys working as and being part of a team that provides great experiences for our Guests!
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Maintain complete working knowledge of Front Office computer or manual system, including all daily transactions.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations (in approximately 2 minutes).
• Follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed