Part time Front Desk Agent/ Hampton Inn Clayton

Hampton Inn Clayton•Clayton, MO

3d•Onsite

About The Position

The Front Desk Agent is responsible for registering and assigning rooms to guests, issuing room keys and directions, and handling guest inquiries about hotel services, local attractions, and travel. This role also involves managing room availability and rates, computing bills, collecting payments, and making reservations. The agent must maintain a comprehensive knowledge of all hotel departments and functions, and be proficient in using office software. Experience with night audit procedures is also part of the role.

Requirements

Customer Service Experience & computer skills are required
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have good mathematical and computer skills.
High school education required.

Nice To Haves

Relevant training and experience and additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Register and assign rooms to guests.
Issue room key and directions directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.