Front Desk- Rockport Inn & Suites, Rockport, MA
About The Position
The Front Desk Attendant position at Maine Course Hospitality Group (MCHG) is looking for individuals with strong customer communication skills, the ability to remain calm under pressure, and the capacity to work independently with a positive, empathic attitude. MCHG emphasizes positively impacting the lives of guests and associates by providing an exceptional home-away-from-home experience and fostering an extended family environment for associates. The role offers competitive entry-level wages and benefits for full-time associates, with a core belief in treating all associates with respect and dignity.
Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organizational skills
- Flexibility to work evenings, holidays, and varying shifts as needed
Responsibilities
- Greet guests as they arrive upon check-in and check-out
- Answer incoming phone calls and make reservations
- Answer questions about the hotel, its amenities, and the surrounding area
- Handle guest complaints and resolve any issues that may arise during their stay
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Provide recommendations for local restaurants, attractions, and activities
- Handle all other administrative tasks as needed
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401k
- PTO
- Seasonal Bonus
- Company Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
