Front Desk- Rockport Inn & Suites, Rockport, MA

Maine Course Hospitality Group•Rockport, MA

2d•Onsite

About The Position

The Front Desk Attendant at Rockport Inn & Suites, part of Maine Course Hospitality Group (MCHG), is responsible for providing exceptional customer service to guests. This role involves checking guests in and out, answering questions, and resolving any issues that may arise during their stay. MCHG prides itself on positively impacting the lives of its guests and associates by providing an exceptional home-away-from-home experience and fostering an extended family environment for its associates. They offer competitive entry-level wages and benefits for full-time associates, emphasizing respect and dignity for all employees.

Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Strong attention to detail and organizational skills
Flexibility to work evenings, holidays, and varying shifts as needed
Must attach a resume for consideration

Nice To Haves

Strong customer communication skills
Ability to remain calm under pressure
Ability to work independently with a positive empathic attitude

Responsibilities

Greet guests as they arrive upon check-in and check-out
Answer incoming phone calls and make reservations
Answer questions about the hotel, its amenities, and the surrounding area
Handle guest complaints and resolve any issues that may arise during their stay
Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
Provide recommendations for local restaurants, attractions, and activities
Handle all other administrative tasks as needed