Front Desk Associate

Planet Fitness•Port Saint Lucie, FL

6h•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role focuses on welcoming and supporting members, helping them with club services, maintaining a clean and safe environment, and contributing to a positive team atmosphere. The position requires regular movement throughout the club, frequent communication in person and by phone, cleaning and sanitizing equipment and facilities, and responding to safety, policy, and maintenance concerns. Planet Fitness provides CPR/AED training for team members willing to become certified. Some listed benefits are available only to full-time employees.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective member calls and tours and assess membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, and cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.
Support team members and contribute to a welcoming, positive club environment.