Pet Hotel - Front Desk Associate - Oakland
About The Position
Wag Hotels is the ultimate boarding and daycare resort for dogs and cats — a one-stop shop for boarding, daycare, grooming, training, and all your other pet spoiling needs. Our state-of-the-art facilities use a science-based approach in all Eco-friendly cleaning and sanitizing protocols, and our professionally trained staff provides a fun and safe environment for all our four-legged guests 24 hours a day, 7 days a week! Our mission is to provide the highest level of fun, safety, and comfort to our canine and feline guests, as well as world-class service and convenience to our pet parents! We are seeking hard-working, self-motivated, and passionate dog lovers to join our professional team!! As a Client Services Team Member, you will be responsible for providing the highest quality of customer service, maintaining open lines of communication between departments and clients, and maintaining medical and behavioral records of all guests using our online database. In addition, you would be managing guest check-ins/check-outs, processing online reservations, and responding to all client inquiries via email, over the phone, or face to face. This is an entry-level position with an opportunity for growth! It requires excellent written and verbal communication skills, organization, and the ability to multitask in a fast-paced environment. Our Client Services Team members are the face of our Company as they maintain positive, professional relationships with all our clients. We are looking for personable individuals that are passionate about animals and have an aptitude for customer service.
Requirements
- Must be at least 18 years of age
- High School Diploma or equivalent
- Must be able to work holidays and weekends
- Computer literacy (Word, Excel, Gmail, etc)
- Ability to type 30 wpm
- Ability to lift 50 lbs
- Comfortable handling dogs and cats of all sizes, breeds, and personality types
- Excellent written and verbal communication in English
Responsibilities
- Providing the highest quality of customer service
- Maintaining open lines of communication between departments and clients
- Maintaining medical and behavioral records of all guests using our online database
- Managing guest check-ins/check-outs
- Processing online reservations
- Responding to all client inquiries via email, over the phone, or face to face
Benefits
- Free daycare for your dog after your first 30 days
- Two weeks of free boarding for your dog or cat (during non-peak periods)
- 30% discount on retail
- Health Benefits through 'Lemonaid'
- Retirement Savings Program through CalSavers
- Paid sick leave
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
