Seasonal Front Desk Associate - Lake Nona

Pet Paradise•Orlando, FL

2d•Onsite

About The Position

Pet Paradise is hiring a Seasonal Front Desk Associate at its Lake Nona resort. The associate welcomes pet parents and their pets, supports check-in and check-out, and helps create a positive resort experience. The role also involves customer communication, cashiering, maintaining lobby and cat-room cleanliness, supporting veterinary appointments, handling pets during arrival and departure, and preparing suites. The position requires physical activity, including walking and handling pets, and schedule flexibility for days, nights, weekends, holidays, and peak periods.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, and team-oriented attitude.
Strong written and verbal communication skills, with attention to detail, especially in documentation.
Problem-solving ability to provide guests and customers with a premier experience.
Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort.
Organize and process check-ins and check-outs.
Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain the cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding appointment status and arrivals.
Put on and remove harnesses at check-in and check-out, and be familiar with different types of harnesses.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, which provides hands-on leadership training and a path to Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship toward certification as a Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship toward certification as a Professional Pet Groomer.
Complimentary Pet Day Camp for employees' dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for both full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.