Pet Hotel - Front Desk Associate - Redwood City
About The Position
Wag Hotels is seeking hard-working, self-motivated, and passionate dog lovers to join our professional team as a Client Services Team Member. This role is responsible for providing the highest quality of customer service, maintaining open lines of communication between departments and clients, and managing medical and behavioral records of all guests using our online database. The position also involves managing guest check-ins/check-outs, processing online reservations, and responding to client inquiries via email, phone, or in person. This is an entry-level position with growth opportunities, requiring excellent communication skills, organization, and the ability to multitask in a fast-paced environment. Client Services Team members are the face of the company, maintaining positive and professional relationships with clients, and should be personable individuals passionate about animals with an aptitude for customer service.
Requirements
- Must be at least 18 years of age
- High School Diploma or equivalent
- Must be able to work holidays and weekends
- Computer literacy (Word, Excel, Gmail, etc)
- Ability to type 30 wpm
- Ability to lift 50 lbs
- Comfortable handling dogs and cats of all sizes, breeds, and personality types
- Excellent written and verbal communication in English
Responsibilities
- Providing the highest quality of customer service
- Maintaining open lines of communication between departments and clients
- Maintaining medical and behavioral records of all guests using our online database
- Managing guest check-ins/check-outs
- Processing online reservations
- Responding to all client inquiries via email, over the phone, or face to face
Benefits
- Free daycare for your dog after your first 30 days
- Two weeks of free boarding for your dog or cat (during non-peak periods)
- 30% discount on all retail
- Health Benefits through 'Lemonaid' (Part-time)
- Retirement Savings Program through CalSavers (Part-time)
- Paid sick leave (Part-time)
- Health, dental, vision, and life insurance through the company’s plan (Full-time)
- Ability to participate in CalSavers Retirement Savings Program through the Company after 30 days (Full-time)
- Accrue paid vacation time (Full-time)
- 40 hours of sick time annually (Full-time)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
