Overnight Front Desk Associate
UFC GYM Woodbridge•Woodbridge Township, NJ
•$16 - $17
About The Position
The Front Desk Associate delivers the Ultimate Service Promise by providing superior customer service to members and guests. This role supports membership and guest transactions, member check-in, telephone inquiries, and reservations while maintaining clean, organized, and welcoming front desk, lobby, locker room, and common areas. The position also monitors club cleanliness and retail goals, replenishes supplies, reports maintenance or safety concerns, and works with maintenance and janitorial staff to address issues.
Requirements
- High school diploma or GED.
- Current CPR/AED certification.
- Energetic, friendly, outgoing personality and positive attitude.
- Strong interpersonal and communication skills, including telephone etiquette.
- Strong customer service focus, diplomacy, and professionalism.
- Ability to understand and follow oral and written instructions.
- Ability to multitask accurately and with attention to detail.
- Ability to maintain cleanliness and organization in a fast-paced environment.
- Availability to work overnight shifts on weekdays and weekends.
Nice To Haves
- Gym or fitness industry experience.
Responsibilities
- Assist with membership sales, new member enrollments, guest pass processing, and collection of late dues.
- Warmly greet and promptly assist guests and members.
- Answer incoming calls professionally and efficiently.
- Follow proper member check-in procedures.
- Respond to member questions, requests, and concerns, escalating unresolved matters to management.
- Maintain the Maintenance Log, Fitness profiles, telephone inquiries, and group fitness reservations.
- Immediately report or escalate unsafe conditions and emergency situations.
- Keep the front desk, lobby, locker rooms, and common areas clean, organized, and presentable.
- Perform routine cleaning, including mopping, dusting, wiping surfaces, and trash removal.
- Replenish paper products, soap, sanitizing stations, and locker room amenities as needed.
- Monitor club cleanliness standards and address or report maintenance and sanitation concerns.
- Monitor retail goals and help ensure the club meets or exceeds assigned goals.
- Partner with maintenance and janitorial staff to address maintenance or cleanliness issues.
Benefits
- Paid time off
- Training and development
- 401(k)
- 401(k) matching
- Employee discounts
- Free uniforms
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
