Front Desk Associate/Site Manager - Full-Time

SpectrumAM•Corpus Christi, TX

3d•Hybrid

About The Position

Spectrum Association Management’s Kiwi Condo Management division is seeking a dependable, detail-oriented Compliance & Front Desk Associate to support condominium and homeowners’ association communities. The position combines community inspections and compliance support with resident service, amenity and gate access management, clubhouse operations, and administrative and payment duties. Work includes driving through assigned communities, walking designated property areas as needed, and performing on-site customer service and administrative responsibilities. The balance of duties depends on community needs and assigned schedules. Inspections are generally completed in a company vehicle; a personal vehicle may be needed when the company vehicle is unavailable, with mileage reimbursement for work-related use. The associate documents potential violations, communicates with homeowners about compliance concerns, responds to resident and vendor inquiries, and helps ensure clubhouse and amenity services operate smoothly. The role also involves recording and allocating payments, processing invoices and check requests, maintaining records, and following issues through to resolution. The position offers training and development in homeowner association management, compliance, resident service, and community operations, with potential advancement opportunities within the company. The role is based at 715 S Upper Broadway, Corpus Christi, Texas. The employer describes a hybrid work arrangement that is determined after the training phase, based on the role, business needs, and employee preference. Hourly pay is $18.00.

Requirements

Valid driver’s license, current auto insurance, and a safe driving record.
Access to a personal vehicle for work-related driving when a company vehicle is unavailable.
Computer proficiency, including familiarity with Microsoft Word and Excel.
Ability to enter and maintain information in databases and use an iPad.
Strong customer service and conflict-resolution skills.
Clear, professional written and verbal communication.
Strong organizational, time-management, problem-solving, and analytical skills.
Attention to detail and commitment to accurate documentation.
Ability to understand and carry out written and verbal instructions.
Ability to manage multiple responsibilities and learn in a fast-paced environment.
Initiative, dependability, and ability to work independently and collaboratively.
Ability to remain calm and professional during difficult customer interactions and busy periods.

Responsibilities

Drive through assigned communities regularly to inspect homes for potential violations of association governing documents.
Document inspection findings and enter compliance information into company systems using an iPad or other approved device.
Understand association governing documents, policies, and procedures to support consistent inspections and homeowner communication.
Work with homeowners to address compliance questions and resolve identified issues.
De-escalate difficult interactions and respond calmly and professionally to frustrated homeowners.
Walk designated community areas when required to complete inspections.
Recommend process improvements and identify opportunities to improve service.
Assist residents and vendors in person, by telephone, and by email.
Respond to calls, emails, and voicemails in accordance with the same-day response policy.
Research inquiries by reviewing correspondence, records, governing documents, and other available information, and provide clear responses and next steps.
Address concerns and complaints or refer residents to the appropriate contact, such as Spectrum AM, law enforcement, utility providers, or county offices.
Develop working knowledge of association and company policies, procedures, and departments to assist residents efficiently.
Document homeowner correspondence, actions, and resolutions in company systems.
Program and print amenity cards for new residents and troubleshoot amenity cards and card readers.
Monitor and order supplies, including amenity cards, printer ink, and gate remotes; clean and maintain the card printer and schedule service as needed.
Open and secure the clubhouse each day, including activating and deactivating the alarm system.
Support residents and vendors with clubhouse-related questions and concerns.
Handle daily clubhouse mail, including invoices, returned mail, and payments.
Accept, record, and appropriately allocate payments for assessments, replacement amenity cards, rental fees, and deposits.
Submit invoices and process check requests for vendor payments; enter receipts for credit card purchases.
Maintain logs of ongoing projects, requests, concerns, and issues, and follow up with appropriate parties through completion.
Maintain accurate records and communicate clearly, professionally, and consistently.
Demonstrate integrity, honesty, and a service-focused approach.

Benefits

In-house education and ongoing personal and professional development.
Supportive learning environment with mentors, subject-matter experts, a training department, and managers.
Training in customer service, conflict resolution, and community association operations.
Career growth opportunities and a well-structured career track plan with a six-month review.
Hybrid work arrangement after the training phase, based on role, business needs, and employee preference.
Five weeks of paid time off, in addition to paid holidays.
Eleven paid holidays.
Forty paid hours per year for community service activities.
Medical, dental, vision, short- and long-term disability, life and AD&D insurance, and a 401(k) program.
Free in-house medical clinic in the San Antonio office, with virtual appointments for other offices.
Hourly pay of $18.00.