Front Desk Assistant

Premier Physician Support Services•Tampa, FL

1d•$16 - $20•Onsite

About The Position

The Front Desk Assistant serves as the first point of contact for patients and visitors at Nuvia Medical’s physician practices. This role is critical to ensuring a welcoming, efficient, and compliant front office operation. Responsibilities include greeting patients, managing appointments, verifying insurance (including Medicaid), and supporting accurate patient documentation. The Front Desk Assistant helps foster a positive patient experience while ensuring operational excellence and regulatory compliance.

Requirements

High school diploma or equivalent required.
1+ years of experience in a healthcare front desk or customer service role strongly preferred.
Knowledge of medical office procedures and insurance verification required.
Experience working with Medicaid populations required.
Bilingual English/Spanish strongly preferred.
Excellent interpersonal, communication, and organizational skills.

Responsibilities

Greet and check in patients with professionalism and courtesy.
Schedule appointments and manage clinic calendars to optimize provider time and patient flow.
Answer phones, respond to patient inquiries, and route calls appropriately.
Verify insurance eligibility, including Medicaid, and collect co-payments.
Maintain accurate patient records and update demographic information in the EHR.
Ensure compliance with HIPAA and payer documentation requirements.
Support other administrative functions as needed, including correspondence, records requests, and reporting.
Provide excellent service to patients and families, ensuring a welcoming and respectful environment.
Collaborate with clinical and administrative staff to support efficient operations.
Assist with coordination of referrals and patient follow-up appointments when needed.