Front Desk Assistant

Surgery Partners, Inc•Asheville, NC

12h•Onsite

About The Position

The Front Desk Assistant is responsible for greeting patients, performing check-in procedures, and maintaining accurate demographic and insurance information in both the computer system and patient charts. This role also involves opening the office, managing petty cash, collecting co-pays and co-insurances, and providing assistance to patients. The primary focus is on servicing patients in the lobby, with backup support for phones and other front office staff.

Requirements

High School Diploma, with 1-2 years experience in healthcare background
Knowledge of clinic policies and procedures
Knowledge of computer systems, programs
Knowledge of medical terminology
Must be able to multi – task
Must be able to express compassion and kindness to patients calling and being seen in the office
Must maintain a professional and upbeat attitude
Skill in written and verbal communication and customer relations
Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
Requires sitting and standing associated with a normal office environment
Normal busy office environment with much patient contact

Responsibilities

Greeting patients
Performing check-in procedures
Maintaining current demographic and insurance information in computer and in the chart
Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
Servicing patients in the lobby with backup for phones and other front office personnel