Marriott Springfield Downtown - Front Desk Assistant Manager OEM

Aimbridge Hospitality•Springfield, MA

11h

About The Position

The Front Desk Assistant Manager OEM supports the Front Desk Manager in keeping the hotel front office operating smoothly. The role helps ensure guests receive warm, efficient service, supports room revenue and occupancy goals, and leads the front desk team in delivering a high standard of hospitality. This is an overtime-eligible manager position; overtime applies and is calculated accordingly. The position is at the Marriott Springfield Downtown in Springfield. The hotel serves leisure and business travelers and offers guest rooms, dining, a sports bar, meeting and event venues, and assistance from experienced planning and catering staff.

Requirements

A two-year college degree and at least three years of related experience, or a four-year college degree and at least one year of related experience.
Three to five years of progressive experience in a hotel or related field, preferably with supervisory experience.
Ability to handle stressful, high-pressure situations while maintaining composure and objectivity.
Compliance with applicable certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Nice To Haves

Supervisory experience.

Responsibilities

Provide friendly, high-quality service to guests and team members.
Motivate, coach, and guide the front desk team while maintaining service standards and smooth operations.
Identify and resolve issues and address guest concerns calmly and efficiently.
Help manage room revenue and support occupancy goals.
Maintain an organized front desk operation and ensure systems run effectively.