OEM Front Desk Mgr
About The Position
Concord Hospitality is hiring a Front Desk / Guest Care Manager to lead front office operations and ensure an exceptional guest experience. This role is at the hub of the hotel and involves frequent interaction with guests. The manager inspires, coaches, and empowers the team to deliver outstanding service while upholding Concord and brand standards. Front Office Managers may advance to Assistant General Manager roles within a couple of years. The role includes leading all front desk operations, developing staff, supporting hotel-wide operations as Manager on Duty, collaborating with Sales, Revenue Management, and the General Manager, and helping maintain the property's financial controls, quality, safety, and physical condition.
Requirements
- Strong communication, organization, and problem-solving skills.
- Hands-on, proactive leadership style with the ability to coach and motivate a team.
- Commitment to guest service, professionalism, and operational excellence.
Nice To Haves
- Previous hotel front office leadership experience.
- Financial acumen and experience with hotel systems.
Responsibilities
- Lead and oversee front desk operations to ensure superior guest service and satisfaction.
- Model responsiveness, professionalism, and a proactive guest-focused approach.
- Train, coach, and mentor front desk staff in check-in/check-out, reservations, and guest service procedures.
- Empower associates to deliver excellent service and recognize their success.
- Act as Manager on Duty and support other hotel operations when needed.
- Partner with Sales, Revenue Management, and the General Manager to drive revenue and guest satisfaction.
- Oversee scheduling, payroll, recruiting, training, and development of front office staff.
- Maintain accurate financial controls and reporting, and ensure compliance with cash-handling procedures.
- Inspect guest rooms, public spaces, and exterior areas to monitor property quality standards.
- Promote a safe, secure, and compliant work environment and proactively address potential hazards.
- Support preventive maintenance and help ensure the physical property is well-maintained.
- Inspire and support associates, foster an inclusive workplace, and lead with integrity, transparency, respect, and professionalism.
Benefits
- Competitive wages.
- Comprehensive medical, dental, vision, life, and disability insurance.
- 401(k) with company match.
- Tuition assistance.
- Discounted hotel stays.
- Extensive training and career development opportunities.
- Eligibility for performance-based bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
