Front Desk Ambassador - Job ID 348312

John Knox Village of Florida • Pompano Beach, FL

50d • Onsite

About The Position

John Knox Village of Florida is seeking a warm, welcoming, and service-oriented Front Desk Ambassador to serve as the face of its customer-centric community. The role interacts daily with residents, families, and guests, helping them feel valued, supported, and at home while embodying the organization’s values of empathy, integrity, and safety.

The Front Desk Ambassador creates a positive first impression, answers phones promptly and professionally, sorts mail accurately, manages deliveries, and assists residents and guests with a friendly, solutions-focused approach. The position contributes to trust, relationship-building, and a resident-centered community experience.

John Knox Village is a not-for-profit Life Plan Retirement Community offering independent living, assisted living, and skilled nursing care to more than 1,000 residents. Its 70-acre campus is in Pompano Beach, Florida. This position is subject to Level 2 background screening in accordance with Florida law. John Knox Village is a drug-free and tobacco-free workplace and an Equal Opportunity Employer.

Requirements

• Excellent communication skills.
• Strong interpersonal abilities and a warm, welcoming demeanor.
• Ability to read, write, and speak in English.
• Strong multitasking skills to manage calls, mail, and deliveries efficiently.
• Attention to detail and accuracy in processing information.
• Friendly, positive attitude that fosters trust and engagement.
• Adaptability and problem-solving skills in a dynamic environment.
• Subject to Level 2 background screening in accordance with Florida law.

Responsibilities

• Greet residents, families, and guests with warmth and professionalism.
• Answer phones promptly and courteously.
• Sort and distribute mail accurately.
• Manage deliveries and ensure smooth handling of incoming items.
• Provide exceptional customer service to community members.
• Assist with inquiries and help resolve issues with empathy and efficiency.
• Support a welcoming, resident-centered environment.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• 403(b) retirement plan
• Life insurance
• Flexible spending account
• Competitive salary
• Paid time off
• Paid meals
• Scholarship program up to $15,000 per qualified employee
• Free like-new appliances available to employees
• Great work environment
• Sense of community

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed