Front Desk Operations Associate job

Apply for the Front Desk Operations Associate job • South Lake Tahoe, CA

13d • Onsite

About The Position

Desolation Hotel South Lake Tahoe is seeking a friendly, dedicated Front Desk/Operations Associate to support hotel operations and deliver exceptional guest experiences. The role is primarily guest-facing at the front desk, with additional responsibilities assisting with management reporting and contributing to the team’s day-to-day operations. The position averages 30 hours per week and includes a flexible schedule with weekend and holiday work.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency using computer systems and office equipment.
• Ability to handle stressful situations with composure and professionalism.
• Ability to stand for up to 8 hours and lift up to 20 pounds.
• Availability to work weekends and holidays as part of a flexible schedule.
• Commitment to an average of 30 hours per week.

Nice To Haves

• At least 1 year of customer service experience (preferred).

Responsibilities

• Greet guests, check them in and out, and provide information about hotel services, amenities, and local attractions.
• Address and resolve guest concerns and special requests promptly.
• Manage and update reservations using the hotel’s property management system.
• Coordinate with housekeeping to ensure rooms are available and ready.
• Handle payment transactions, balance cash drawers, and prepare daily reports.
• Maintain a clean and organized front desk area and liaise with other departments to meet guest needs.
• Assist in compiling operational metrics and reports for management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED