Front Desk Agent Hilton Anchorage

Crestview Management, LLC•Anchorage, AK

21h•Onsite

About The Position

We are seeking a friendly, detail-oriented Front Desk Agent to join our team during an exciting time of ongoing renovations and transitioning to a new lobby and front desk look. This role requires a professional who can handle guest interactions with warmth, efficiency, and adaptability while ensuring a smooth check-in and check-out process.

Requirements

Ability to work in a fast-paced environment and handle unexpected challenges with professionalism.
Strong communication and problem-solving skills.
Flexible schedule, including weekends and holidays.
Ability to stand for extended periods and multitask efficiently.

Nice To Haves

Previous hotel front desk or customer service experience preferred.
Familiarity with hotel property management systems (PMS) is a plus.
1 year of hotel experience

Responsibilities

Greet guests with a welcoming attitude, process reservations, and handle room assignments efficiently.
Provide clear, professional updates regarding the ongoing renovations, including potential noise disruptions, alternate amenities, and timelines.
Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction.
Handle payments, deposits, and refunds accurately, ensuring all transactions comply with company policies.
Maintain guest privacy, follow hotel security protocols, and monitor lobby activity.
Answer phone calls, respond to emails, manage special requests, and maintain an organized front desk area.
Work closely with housekeeping, maintenance, and management to ensure seamless operations, especially during the renovation phase.