Front Desk Agent
About The Position
Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent provides warm, friendly, exceptional service to guests, owners, supervisors, and associates. The role works independently or as part of a team with little to no supervision and relies on good judgment. The agent checks guests and owners in and out, responds to inquiries and complaints, handles inbound calls, confirms guest information, assigns rooms, and activates and distributes keys. The position may also involve assisting with luggage and delivering requested items to rooms. Associates are expected to uphold company values, policies, and procedures; work professionally and ethically; and maintain regular attendance. Management may assign additional duties, and the job description may be revised.
Requirements
- At least 1 year of related experience; hospitality industry experience is preferred.
- High school diploma or equivalent.
- Professional telephone etiquette.
- Excellent communication and organizational skills.
- Ability to work well in a diverse team environment.
- Ability to speak and understand English.
- Availability to work various shifts, including weekends and holidays.
- Ability to pass applicable auditions or skill testing, a background check, a physical examination, and a drug screening test.
Nice To Haves
- Hospitality industry experience, preferably in timeshare.
Responsibilities
- Check guests and owners in and out of the resort and answer their questions.
- Provide exceptional customer service by phone and in person, meeting or exceeding guest and owner expectations.
- Answer a high volume of inbound calls from guests and owners.
- Communicate effectively with guests, owners, supervisors, and associates.
- Resolve customer complaints and problems calmly and effectively.
- Obtain or confirm guest information, assign rooms, and activate and distribute keys.
- Occasionally assist guests with loading or unloading luggage, using the staircase if necessary.
- Occasionally deliver requested items to and from rooms.
- Conduct all responsibilities professionally and ethically.
- Maintain consistent, regular attendance.
- Follow performance standards, company policies, and department procedures.
- Support and uphold Grand Pacific Resorts' values, expectations, policies, and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
