Front Desk Agent

Davidson Hospitality Group•Key Largo, FL

12d•Onsite

About The Position

Baker's Cay Resort in Key Largo, Florida, is seeking a Front Desk Agent to welcome and assist guests throughout their stay. The role focuses on creating a positive first impression, providing attentive service, and helping ensure guests feel cared for and valued. The position works in a fast-paced hospitality environment and involves guest-facing, payment, administrative, and coordination tasks.

Requirements

Must have experience.
High school diploma or equivalent.
Prior cash-handling experience.
Exceptional communication skills.
Very good computer skills.
Ability to work flexible hours, including weekends and holidays.
Strong problem-solving skills.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

Customer service experience is preferred.
Knowledge of hotel or resort operations is a plus.

Responsibilities

Greet and welcome guests warmly and create a positive first impression.
Handle check-in and check-out procedures accurately and efficiently.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve issues or complaints promptly and professionally.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and support a seamless guest experience.
Maintain cleanliness and organization of the front desk area.
Assist with administrative tasks, including answering phone calls and handling reservations.