Front Desk Agent

Summit Hospitality Incorporated • Raleigh, NC

14d • Onsite

About The Position

The Front Desk Agent works directly with the public at Summit Hospitality Group hotels, checking guests in and out and providing memorable guest service in accordance with Marriott, Hyatt, and Hilton brand standards and corporate quality standards. The role also involves daily hotel operations, maintaining a professional and helpful presence, and promoting brand and Summit Hospitality Group loyalty. Full-time and part-time positions may be available. Full-time associates work 30–40 hours per week; part-time associates work 1–29 hours per week. The schedule includes evenings and weekends, and hours beyond 40 for non-exempt associates must be approved in advance by a supervisor. Duties may change, and additional tasks may be assigned.

Requirements

• High school diploma or GED equivalent.
• Excellent oral and written communication skills.
• Ability to work under pressure while maintaining a pleasant and professional demeanor when communicating with the public.
• Strong leadership skills and demonstrated ability to lead by example.
• Skill in hotel computer operations for reservations, reports, and guest services.
• Ability to work a variety of shifts, including evenings and weekends.
• Reliable source of transportation and ability to arrive on time as scheduled.
• Ability to stand, sit, reach, bend, and stretch for extended periods.
• Ability to operate a computer and brand equipment for check-in and check-out.
• Ability to lift 30 pounds.

Nice To Haves

• Front desk or guest services experience with Hilton, Hyatt, or Marriott.

Responsibilities

• Greet guests promptly and courteously, answer questions in a friendly and conversational manner, and provide excellent customer service.
• Communicate professionally with other associates and guests, including during challenging interactions.
• Resolve problems efficiently, follow up to confirm guest concerns have been addressed, and anticipate potential issues.
• Explain how guests can access the Internet and in-room entertainment at check-in.
• Help keep the lobby clean, neat, and free of clutter; restock brochures, information, and commonly used front desk forms.
• Provide information about local attractions and restaurants and give directions when asked.
• Know and follow hotel and corporate safety and security policies and procedures for guests and associates.
• Attend training sessions as required by a supervisor and complete brand-required training.
• When available, assist teams during breakfast and social events to provide high-quality guest service.
• Post guest accounts promptly and correctly at check-in and check-out.
• Assist the Front Desk/Operations Manager with ordering supplies and coding invoices for payment.
• Promote brand loyalty and Summit Hospitality Group.

Benefits

• Vacation/personal time for full-time associates.
• Medical, dental, vision, and life insurance, FSA, and supplemental insurance for full-time associates.
• Hotel discounts.
• Quarterly bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED