Front Desk Agent

Marriott Vacations Worldwide•Hilton Head Island, SC

12d

About The Position

At Marriott Vacations Worldwide (MVW), the Guest Services Agent assists Owners and guests with experiences and events that help create memorable vacation stays. The position is based in a supportive, friendly work environment and involves checking guests into villas, explaining property amenities and room features, responding to questions and requests, coordinating with other departments to resolve issues, and following up to confirm guest satisfaction. The agent also answers and routes telephone calls and may assist with bellman and runner duties depending on the property or facility. Specific duties may vary by property, team size, or facility.

Requirements

Available to work various shifts, holidays, and both weekend days.
Able to reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for extended periods.
Able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
May be required to complete background and drug screening, subject to company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into villas and review property amenities, services, hours of operation, and local areas of interest and activities.
Listen and respond positively to guest questions, concerns, and requests; contact other departments to help resolve guest issues.
Identify and explain room features, such as use of the room key and locations of ice and vending areas.
Follow up with Owners and guests to ensure requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the proper department as applicable.
Assist with bellman and runner duties when requested, depending on the facility or location.
Welcome and greet guests, anticipate and address their needs, and interact professionally and promptly with colleagues and guests.
Contribute to team goals and follow company policies and safety procedures.