Summer 2026: Front Desk Agent

POWDR•Frisco, CO

6h•Onsite

About The Position

Welcome guests to the resort and provide assistance with all aspects of lodging accommodations. Must maintain the highest levels of professionalism and work well under stressful situations. Must be self-motivated with exceptional customer service and sales skills. Focuses on the "experience" for all guests of Copper Mountain Resort by maintaining a positive and friendly attitude. Shows initiative towards improving employee and guest experience. Previous guest services experience and schedule flexibility are required.

Requirements

Must be able to lift and carry items up to 50 lbs.
Able to stand for up to 8 hours.
Must be at least 18 years old.
A criminal background check will be conducted after position is accepted.
Industry knowledge preferred, 1-2 years in a guest service position required.
Basic computer skills (including Outlook) ability to type, able to communicate clearly in English, neat and presentable appearance.

Nice To Haves

College degree preferred, high school diploma.

Responsibilities

Performs all check-in and check-out functions in a friendly and efficient manner.
Greets each guest who enters the Lodging Reception Center.
Answer phone calls with a smile and friendly voice.
Answer all questions with accurate responses.
Handles stressful situations with a clear head and SOLUTION mentality.
Participates in the sales culture of the front desk by booking walk-ins, upselling reservations, and taking advantage of any promotional products offered at the front desk.
Accountable for monies received at Front Desk and responsible for turning in all monies to accounting.
Maintains a guest friendly atmosphere with music and a neat work environment.
Assists new employees in learning job functions.
Handles other job duties as assigned with a positive attitude.
Maintains a neat and professional appearance.
Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees.
Upholds the most professional image.
Continually strives to exceed our guest's expectations and create memories for our guests and staff.