Hotel Front Desk Agent (Village) - Summer 2026

Sunshine Village Corporation•Banff, AB

4d•Onsite

About The Position

Front Desk Agents provide an outstanding guest experience by creating a warm, welcoming, and professional environment. In this key guest service role, they ensure guests needs and expectations are met by answering their questions and solving problems efficiently.

Requirements

Passion for providing excellent guest service.
Previous hotel and/or guest service experience.
Previous cash handling and computer experience with highly proficient skills.
Positive attitude, excellent communication, organizational, and time management skills.
A physically demanding position that requires standing for long periods of time and some heavy lifting.
Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty.
This position requires the ability to stand for long periods of time, occasional heavy lifting, and good mobility in an upper alpine environment.

Nice To Haves

Current First Aid and CPR preferred.

Responsibilities

Providing quality guest service.
Assisting guests with all aspects of reservations in a knowledgeable manner; requires thorough understanding of Sunshine Village’s services and products.
Dealing with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies.
Completing accurate, daily cash-outs.
Maintaining public areas in and around the hotel as required.
Other duties as assigned including cross-departmental utilization in night audit, concierge, and janitorial departments.