Hotel Front Desk Agent (Base) - Summer 2026

Sunshine Village Corporation•Banff, AB

1d•Onsite

About The Position

The Hotel Base Agent is in a highly visible role, as the first point of contact for guests of the Ski Area arriving to stay at the Sunshine Mountain Lodge. The Base Agent is responsible for welcoming guests and ensuring smooth passage up to the hotel by confirming the details of their reservation and ticket arrangements along with organizing the luggage transfer. The Hotel Base Agent reports to the Hotel Front Desk Supervisor and the Hotel Assistant Manager and liaises frequently with all hotel departments, the warehouse team, and base area departments.

Requirements

A passion for providing excellent guest service.
Outgoing, positive, and friendly attitude, working as a reliable team player who possesses initiative.
Must be organized and have good planning, problem solving and communication skills.
Prepared to work flexible schedules (weekends, holidays, nights).
Calm under pressure and patient.
Communicate effectively in English, both written and verbally.
Work in a confidential capacity.
Maintain professional conduct when in uniform on or off-duty (and online).
Effectively provide support and assistance to coworkers.
Attend and actively participate in meetings and training.
Must be neat, alert, punctual and dependable.
Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty.
This position requires the ability to stand for long periods of time, occasional heavy lifting, and good mobility in an upper alpine environment.
Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor role at a ski area.

Nice To Haves

Previous hospitality experience is an asset.

Responsibilities

Providing excellent guest service, by answering queries, being courteous, and providing accurate resort information.
Engaging in and assessing guest needs and expectations.
Designated oversight of collecting accurate plans for each guest – check in, check out, ticket requirements, etc.
Scanning and processing pre-purchased tickets and passes.
When required, settling guest hotel charges prior to departure.
Timely and accurate incident reporting and deficiencies reporting to appropriate departments/personnel.
Coordinating the receiving and transfer of luggage up and down from the base to the village area, liaising effectively with the warehouse and Bell Desk team to ensure both timing and service standards are met.
When and as required, coordinating guest arrivals which may necessitate out-of-regular operating hours transfers.
Ensuring the Creekside base hotel check-in area is tidy, organized, and clean, including ensuring the entrance is free of snow, ice, garbage, and items that may impede safe entry and exit.
Other duties may be requested and assigned from time to time.