Front Desk Agent

Birchwood Inn Partners, LLLP•Saint Petersburg, FL

12d•Onsite

About The Position

Serves guests by completing registration and controlling room assignments. This role involves welcoming guests, answering questions, responding to requests, and ensuring a smooth check-in and check-out process. The Front Desk Agent is the first point of contact for guests and plays a crucial role in providing information and assistance.

Requirements

Customer Service
People Skills
Quality Focus
Professionalism
Energy Level
Multi-tasking
Dependability
Thoroughness
Phone Skills
Data Entry Skills
Listening
Open availability a must including nights weekends and holidays
Must Possess Valid Drivers License

Responsibilities

Welcomes guests by greeting them, answering questions, and responding to requests.
Registers guests by obtaining or confirming room requirements, verifying preregistration, assigning rooms, obtaining information and signatures, and issuing door cards.
Establishes credit by verifying credit cards or obtaining cash.
Conveys information to guests by receiving and transmitting messages, mail, facsimiles, and packages.
Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
Maintains records by entering room and guest account data.
Collects revenue by entering services and charges, computing bills, and obtaining payment.
Makes hotel and other reservations by entering or telephoning requirements, checking availability, and confirming requirements.
Assists hotel guests with all requests and needs as they arise, including assistance with luggage, taking and delivering room service orders, and valeting hotel guest cars.
Assists with housekeeping duties when the need arises.
Contributes to team effort by accomplishing related results as needed.