Front Desk Agent

Crescent Careers • Owings Mills, MD

12d

About The Position

A Guest Services Agent greets and registers hotel guests and checks them out while supporting outstanding guest service and financial profitability. The role includes completing guest registration, processing payments and check-outs, answering questions about the hotel and local area, promoting hotel services, resolving guest concerns, and relaying messages. Other job-related duties may be assigned by the associate’s supervisor. The description notes that it is subject to change and does not create an employment contract; associates remain at-will employees.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and explaining room locations or arranging bell assistance.
• Assist guests with check-out by accounting for rooms and services, using the point-of-sale system, handling money, processing credit and debit cards and other payments, converting foreign currency, making change, and processing gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area information, and other products, and answer guest questions.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to support guest satisfaction.
• Receive, enter, retrieve, and relay messages to guests.
• Perform other job-related duties assigned by the associate’s supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed