Front Desk Agent

Boyne Resorts•Harbor Springs, MI

28d•Onsite

About The Position

The Highlands at Harbor Springs is seeking friendly and professional Front Desk Agents to join our team. As a Front Desk Agent, you will be the first point of contact for guests, ensuring a warm welcome and providing exceptional service throughout their stay. At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest. Our Core Values: LEADS by Serving - Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Create People, Serve our team members first so they can, in turn, serve our guests and community.

Requirements

Must be comfortable working in a fast-paced environment.
Must be able to stand for long periods.
Must be at least 18 years of age.
Must be willing to work days, evenings, weekends, and holidays.
Basic computer skills and knowledge of Microsoft office a plus.

Responsibilities

Register, process, and greet guests and owners promptly.
Promptly notify housekeeping of all checkouts, late checkouts, and early check-ins.
Arrange fulfillment of guest services by working with Bell Services, Housekeeping, and Reservations.
Verify all information on reservations at check-in: name, address, method of payment, check out date and time, etc., ensuring that all guests establish credit upon check-in.
Know all cash handling procedures. Possesses a thorough knowledge of credit and traveler's check cash handling procedures and adheres to them.
Develop a thorough knowledge of room rates, types, and locations.
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
Be knowledgeable of group function sheets (i.e., where the function is being held, times, meals being offered, etc.).
Demonstrate a working knowledge of all services offered at the resort and within the local community.
Answer telephones promptly using proper telephone etiquette and appropriate script.
Develop a thorough knowledge of the property management system.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises.
Keep front office manager/supervisor fully informed of all problems or unusual matters of possible significance.