Front Desk Agent

MCR • Alexandria, LA

3d • $12 - $14

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and that their needs and requests are handled promptly, efficiently, and hospitably. The role includes checking guests in and out, contacting guests after check-in to confirm their room is satisfactory, maintaining up-to-date knowledge of room rates and promotions, and receiving and recording incoming mail according to the shift checklist.

Team members are expected to provide friendly service, use guests’ names when possible, respond to concerns with hospitality and urgency, know the hotel’s features and amenities, support groups and events, and answer calls using the approved greeting. The role also includes keeping workspaces clean and organized, helping clean guest rooms or public spaces as needed, completing checklists accurately and on time, preparing accurate shift handover reports, wearing the approved uniform and nametag, and communicating and collaborating professionally with colleagues.

The position requires a positive, service-oriented attitude, the ability to follow procedures, communicate effectively, listen to and resolve concerns, and work under pressure. The schedule may vary and can include evenings, nights, weekends, and holidays. Physical duties include standing for extended periods, using computers and office equipment, moving throughout the hotel, and lifting or transporting supplies weighing up to 25 pounds. The work environment has a usually moderate noise level.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for long periods, including 3–4 hours at a time.
• Must be able to use computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Must be able to inspect and visually observe details at close and long range.
• Must occasionally lift packages or general office equipment.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Check guests in and out efficiently and contact guests after check-in to ensure their room is satisfactory and address additional needs.
• Handle challenging guest situations with hospitality and urgency, and listen to and resolve concerns raised by guests or co-workers.
• Maintain knowledge of hotel features, amenities, room rates, and promotions.
• Support awareness of and service for groups and events at the hotel.
• Answer incoming calls with friendly service using the approved greeting.
• Receive and record incoming mail as required by the daily shift checklist.
• Keep front- and back-of-house workspaces clean, organized, and safe, and help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
• Arrive on time and follow scheduled clock-in, clock-out, break, and call-out procedures.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed