Front Desk Agent

Travelodge Gillette•Gillette, WY

13d•Onsite

About The Position

Hospitality Management Corporation is seeking a Front Desk Agent for the Travelodge of Gillette, Wyoming. The role supports hotel front desk operations and provides guest service, including managing arrivals and departures, reservations, room assignments, guest questions, and concerns. The successful candidate will communicate clearly, work effectively with a team, manage tasks on time, and remain composed while resolving problems. HMC describes itself as a Dallas-based privately held provider of hospitality management solutions and services, and an equal opportunity employer.

Requirements

High school diploma or equivalent.
Stable work history.
Ability to manage time effectively and complete required tasks on time.
Knowledge of and ability to operate computer equipment and the reservations system.
Strong understanding of Microsoft Office products, including Excel, Word, and Outlook.
Ability to work as part of a team.
Ability to convey information and ideas clearly.
Ability to maintain composure and objectivity under pressure.
Effectiveness in handling workplace problems and guest concerns.

Nice To Haves

Experience with an IHG-branded hotel is highly desired.

Responsibilities

Greet guests and manage check-ins and check-outs.
Handle reservations, cancellations, and room assignments.
Assist guests with questions, directions, and local recommendations.
Address and resolve guest concerns professionally.
Maintain accurate guest records and room key inventory.
Support front desk operations as needed.
Manage time effectively and complete required tasks on time.
Communicate information and ideas clearly.
Maintain composure and objectivity under pressure.
Anticipate, prevent, identify, and solve workplace problems as necessary.
Listen to, understand, clarify, and resolve concerns and issues raised by guests.