Front Desk Agent

Sage Hospitality•Denver, CO

11d•Onsite

About The Position

The Front Desk Agent responds professionally and courteously to arriving, departing, and in-house guests by providing accurate, timely information and services. The role answers telephone and in-person inquiries about reservations, hotel information, and guest concerns. It provides guest support in a historic, boutique downtown Denver hotel and is intended for someone with a positive attitude; no prior experience is required.

Requirements

High school diploma or equivalent.
High school graduate-level mathematical aptitude.
Knowledge of standard cash-handling procedures and computerized cash register systems.
Experience dealing directly with the public and general knowledge of basic customer service skills.
Fluency in oral and written English.
Ability to use tact and understanding when handling customer-service problems, including stressful and highly emotional situations.
Strong organization and attention to written and verbal details, particularly when performing multiple tasks.

Responsibilities

Greet arriving guests and complete established check-in procedures using manual and computerized methods.
Facilitate guest departures by following established check-out procedures, closing guest accounts, and preparing rooms for the next sale.
Calculate and post payments, receipts, guest accounts, and other forms of credit using proper cash-handling procedures.
Answer inquiries and accept reservations in person and by telephone, accurately communicate hotel rates and information, and use suggestive selling techniques to increase room sales and revenue.
Maintain good customer relations by staying informed about in-house and local events and responding knowledgeably to questions and concerns.
Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule wake-up calls, and page guests.
Control front-desk cash transactions and maintain responsibility for a personal bank according to hotel policy.
Maintain a friendly, cheerful, and courteous demeanor.

Benefits

Medical, dental, and vision insurance.
Discounted on-site downtown parking.
Health savings and flexible spending accounts.
Basic life and AD&D insurance.
Paid time off for vacation, sick time, and holidays.
Eligibility to participate in the company's 401(k) program with employer matching.
Employee Assistance Program.
Tuition reimbursement.
Discounts on hotels, restaurants, and more.
Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.